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Help Desk Customer Support System Addon

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RF-REDESK

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CS-Cart Help Desk Customer Support System Addon for connecting the Re:Desk help desk software to CS-Cart store or Multi-Vendor marketplace. It is an essential feature to organize an efficient customers support of your online store. This CS-Cart ticketing system module will help you with this purpose perfectly and in the easiest way.

Module Features:

  • Provides the same log in details for the Re:Desk software as your customers have in CS-Cart on-line store, so you DO NOT NEED TO IMPORT any users to help desk software. They will be already in your Customer Support Software after connection to your store.
  • Shows order details inside the customer ticket page
  • Integrated contact from which directly send the requests to Re:Desk help desk
  • Simple and intuitive interface without overloaded features
  • Flexible templates which your customers receive with ticket information and notifications
  • Ability to add several e-mail addresses to gather messages from them. This feature is good for CS-Cart multi-admin stores.
  • Staff roles, departments
  • Orders communication through help desk
  • Web based version of Re:Desk
  • Multi-store features
  • Multi-vendor features

See all features on our site

Multi-Vendor Features:

  • Organize communication of vendors with customers through CS-Cart shop and Re:Desk support system. Owner of Multivendor marketplace sees all tickets of all vendors. Vendor sees only his tickets.
  • Vendor account is automatically created in help desk while you create it in CS-Cart Multi-vendor store. All notifications are sent to vendor email address.
  • Shows orders and order details, such as status, billing, shipping, and order information.
  • Includes the integration of Multivendor CS-Cart contact form which contains the Vendors field you created in Re:Desk (departments). So, all the messages posted via this form will directly sent to a certain vendor automatically.
  • Customer contacts you through the order details page or "Contact Vendor" button. All messages converts to help desk tickets and is automatically sent to appropriate vendor with order subject and details.
  • "Ask a Question" button on product page.
  • Ability to organize so-called Private Messaging of your vendors vs customers. Only owner of Multivendor marketplace will see full vendors and customers contact details in support software.

Much more described here.

We help the brands and companies go online on a turn-key basis.

1) Audit of the existing system. We consider you as our client if you got tired of the current developers who are just squeezing your money out without the finished product. We come from retail and understand all the retail problems. We can put your website and the accounting system in order.

2) Analytics and accounting. We are able to help you deal with your advertising costs and identify the effective sources. We can assist you in finding out the growth points.

3) E-mail marketing. We are experienced in integrating with complex email systems and building complex email chains. Welcome letters, triggers, reactivation of old customers. We had been working with all the market leaders, such as MailChimp, Getresponse.

4) High workload. We are ready to help if you face growing pains and don’t know how to adjust your store or multivendor store to scale correctly. We have experience of store designing for one of the largest CS-cart stores in the world.

5) Store or our add-ons improvements. If our solutions aren’t enough for you, just contact us — we will come to the rescue.

The most important thing is that we are not just another web studio — we are people from retail who see the problems of retail and understand that the main goal of any store is to earn as much as possible.


1. All our modules are the result of a long analytics. All our addons unique.

2. No core files changed.

3. Your store will not slow down due to our modules. We are the only team that worked in retail at the largest Russian store with a huge load.

4. Free fixes of any bugs in our modules within two weeks after they are found.

5. Easy updates using Upgrade Center.