What problem do stores usually have while working with customers?
The main problem is that nobody works with their customer base, which is to say no one works customer retention.
This module solves this problem! It allows for solving two extremely important issues:
To fill the web site with product reviews - real reviews, not fake ones.
To ensure customer retention after placing an order at your store.
How does it work?
After placing the order, after certain time, the module sends an email to customers asking them to leave feedback about the goods from the order.
After the customer leaves a review, he or she receives a letter with a promo code for a discount.
This promo code is automatically added to the promotion linked in the module settings.
The promo code is removed from the promotion, thus an important process takes place - the promo code can be used only once.
Thus, the two problems mentioned above are solved at once.
The module has all the necessary settings:
Status, upon changing to which the module will send a letter asking for feedback.
The number of days within which this letter is sent.
Promotion to which the promo codes will be added.
Letter templates are easily customized using standard tools.
All promo codes can be used only once.
We help the brands and companies go online on a turn-key basis.
1) Audit of the existing system. We consider you as our client if you got tired of the current developers who are just squeezing your money out without the finished product. We come from retail and understand all the retail problems. We can put your website and the accounting system in order.
2) Analytics and accounting. We are able to help you deal with your advertising costs and identify the effective sources. We can assist you in finding out the growth points.
3) E-mail marketing. We are experienced in integrating with complex email systems and building complex email chains. Welcome letters, triggers, reactivation of old customers. We had been working with all the market leaders, such as MailChimp, Getresponse.
4) High workload. We are ready to help if you face growing pains and don’t know how to adjust your store or multivendor store to scale correctly. We have experience of store designing for one of the largest CS-cart stores in the world.
5) Store or our add-ons improvements. If our solutions aren’t enough for you, just contact us — we will come to the rescue.
The most important thing is that we are not just another web studio — we are people from retail who see the problems of retail and understand that the main goal of any store is to earn as much as possible.
1. Upload addon via "+" button
2. Open addon settings.
3. Please enter License number. Without license number you cannot send emails to your clients.
4. Setting "After how many days to send a letter". How many days should take, after order has changed selected status.
5. Setting "Check status". Please define status, which will be used to send emails in previous section. As usual we are recommending define 7-14 days.
6. Promotion. You can select promotion. Our addon will insert coupon codes in this promotion.
7. Addon creates two language variables - rf_please_leave_review and rf_your_coupon_code. You can change these variables as you need.
8. If you are using new email system, you can find our email templates in Design -> Email templates. If you are using old email system you can check out email templates in this directory - /design/themes/responsive/mail/templates/addons/rf_feedback_discount
discount_coupon.tpl template with coupon code, ask for review discount_notification.tpl
9. You need to setup cron job. Command:
php admin.php --dispatch=rf_feedback_discount.cron --password=xxxx
10. If you have enabled reviews moderation, email with promotion code will be sent when review will be approved.
1. In addon settings set 0 in days settings.
2. Create order and change order status to defined status.
3. Run cron task.
4. Leave review.